Find answers to common questions about our cloud, storage, backup, and AI solutions.
AWANX is a local infrastructure provider offering cloud, storage, backup, and AI-driven solutions. We focus on low-latency, scalable, and secure services with local support.
We offer 100% local infrastructure, delivering better performance, data residency, lower latency, and compliance with local regulations.
We provide a 99.9% uptime SLA across our services to ensure your systems remain available and reliable.
Our data centers are located in Malaysia (or the region) to support local access, data sovereignty, and fast connection for users in Sarawak / East Malaysia.
We use advanced encryption (in transit & at rest), access control, agentless security, regular audits, and backups to protect your data.
We offer managed backup, self-service backup, and hybrid backup solutions that integrate with cloud, on-premises systems, and third-party environments like Veeam.
Yes — our self-service backup portal allows you to configure schedules, retention, restore points, and policy settings easily.
Depending on the data size and network, recovery typically happens within minutes to hours. We optimize for minimal downtime.
Our storage plans are scalable. You can increase your quota as needed without disruption (subject to plan tiers and pricing).
You can scale compute, storage, and backup capacity via our control panel or by submitting a request. Changes can be applied dynamically.
We offer flexible billing options (hourly, monthly, or annual) depending on the service and usage model.
Yes — we ensure local data residency, meaning your data stays within Malaysia unless you explicitly choose cross-border replication.
We offer backup + disaster recovery options. You can fail over to alternate nodes or cloud environments if your primary infrastructure is disrupted.
We provide AI-driven solutions for automation, data insights, forecasting, anomaly detection, and intelligent decision-making to support business use cases.
Invoices are issued monthly or as per your chosen plan, with local currency and compliance. You’ll get detailed usage reports and support for audits.
Yes — we often offer trials or POC periods for new customers so you can test our services before committing.
We offer 24/7 technical support, a helpdesk, documentation, and knowledge base resources to help with configuration, issues, and best practices.
Yes — we provide APIs, connectors, and standard protocols to integrate with your existing infrastructure, applications, and workflows.
You'll receive alerts, and we either auto-scale (if allowed) or ask you to upgrade. We do not abruptly shut off services without prior notice.
Retention periods depend on your plan. You can customize retention policies (e.g. daily, weekly, monthly snapshots) as needed.
No — we believe in transparent pricing. Bandwidth, storage, compute, and support costs are clearly stated in your plan documentation.
You can contact us via our website, request a quote, or sign up for a trial. Our onboarding team will assist you with setup and migration.
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